Customer Relations and High Bill Complaints - Study Guide
Customer Relations and High Bill Complaints examines common situations encountered when dealing with customer complaints (usually related to high bills). Emphasis is placed on communication techniques used during problem resolution and on common causes of a bill being higher than normal. Typical high bill complaints are used as examples and attention is focused on how to leave the customer satisfied.
5-1/2" x 8-1/2" 20 pages By Alexander PublicationsItem Code: HBI-STU